Anonymous L.L.C. Demand Accelerates as Business Owners Pursue Privacy Protection in the Information Age


Today’s business landscape is becoming increasingly fluid, with more people than ever owning and operating professional enterprises—whether as their main occupation, a “side hustle” or both. In fact, one report reveals there are fully 582 million entrepreneurs in the world. This includes rental property owners; sellers on eBay, Etsy, Shopify, Amazon, and the like; and independents taking advantage of today’s burgeoning gig economy that’s transcending limitations of yore.

Amid the escalating desire for the independence and control that comes with business ownership, for many there is a downside: compromised privacy. No matter the size of the enterprise or number of employees—even solo-preneurship—there are a multitude of situations and reasons one might prefer to keep their business ownership private. Doing so is nothing new and can be hugely beneficial. As one infamous example, in the early 1960s, the Walt Disney Co. formed various corporations under different names to purchase large parcels of swampland in Central Florida—land that Walt Disney World sits upon today. The plan for the land to be purchased by various “shell companies” was highly successful. The Walt Disney Co. was able to fend off a burst of land speculation that surely would have halted the project before it could get started, had word got out that Disney was expanding to Florida.

Of course, smaller business owners don’t need the clout and funds of Walt Disney to achieve some level of privacy and anonymity with their own business endeavors.  In fact, the concept is called “Anonymous LLC,” which is becoming increasingly popular amongst today’s breed of business owners. This momentum to shield one’s business ownership is due, in large part, to the Internet having reached critical mass — now a ubiquitous and readily tapped resource.  Privacy is no longer as simple as maintaining an unlisted number in the phone book. With the advent of the Internet, anyone in the world can access information about veritably anyone, every day, and at any time. Details that, in decades past, would have taken the expertise of a private investigator.

While the growing popularity of business ownership anonymity is understandable and even natural, response to today’s challenges in an effort to establish and maintain privacy has not been without controversy.  Some feel the practice of anonymous incorporation is abused or is simply an attempt to cover up illegal practices. To address this misconception and generally explore the benefits of anonymous enterprises, Law 4 Small Business (L4SB), a business law firm with multiple offices throughout the United States, provided some clarity on the matter.

At the forefront in helping business owners achieve venture anonymity is L4SB Principal Attorney, Founder, and Partner Larry Donahue, who has been a pioneer and preeminent advocate for the “Anonymous LLC” for nearly two decades. In fact, not only is Donahue credited for giving the “Anonymous LLC” its name, he is reportedly the first to provide this service to the public. So, it’s no surprise that, while his firm offers a breadth of business law services, Donahue cites Anonymous LLCs as his firm’s most requested service. Also notable is the fact that L4SB, one of the few law firms that has tackled the virtual legal landscape, has made it possible for anyone in the world to readily secure an Anonymous LLC online. This as Donahue champions the role an Anonymous LLC plays in protecting legitimate business owners in the modern era. Below are some of Donahue’s key insights in relation.

First, to cover the most fundamental question, can you elaborate on what an Anonymous LLC is and the process to set it up?

LD: Simply put, an Anonymous LLC is defined as a limited liability company whose owners are not publicly identifiable by the state. It avoids public disclosure of ownership information of the LLC (i.e. Members) in the state in which the LLC is registered. This is accomplished by registering a normal, regular LLC carefully and lawfully in the states that permit anonymity. And/or it can also be accomplished by creating what’s called a “parent/child” arrangement. In this scenario, the “parent” company is an Anonymous LLC that acts as a Holding Company, which then owns a lawful Operating Company (“child”) in any state where it conducts business.

To be clear, there is legally no such thing as an “Anonymous LLC.” Were you to walk into a bank and tell them you have an Anonymous LLC, they will probably look at you like you’re crazy.  An “Anonymous LLC” is actually a regular LLC, but one that’s registered by our firm in a specialized way that prevents public disclosure of ownership information.  Our law firm acts as the organizer and registered agent for the Anonymous LLC in select states and utilizes its status as a law firm to convey attorney-client privilege and confidentiality.  Thus, an Anonymous LLC helps preserve the privacy of business owners by not permitting the ownership information to be associated with the LLC filing.

When our firm files an Anonymous LLC for clients in a state where such anonymity is possible, their personal information remains undisclosed and unpublished to the public. Because of this, Anonymous LLCs protect privacy, preserve confidentiality, and even prevent harassment.

Are Anonymous LLC’s available everywhere in the U.S.?

LD: There are a number of states that permit Anonymous LLC’s, but the most popular are Delaware, New Mexico, and Wyoming.  There are advantages and disadvantages with all three, but New Mexico is considered very private.  That being said, for our firm’s part, L4SB utilizes all states as appropriate for each client, depending on where and how they are conducting business. New Mexico Anonymous LLCs proffer the strongest privacy.

I understand your firm is realizing exponential growth for its Anonymous LLC option. Who exactly is buying them?

LD: Everybody. Seriously. Our own firm has experienced year-over-year sales for Anonymous LLC’s, which are growing by triple digits. The types of owners are diverse and include everything from businesses you see when you drive down the street to those who own rental properties and would prefer their tenants utilize their property manager and not contact them personally.  Others include those who sell goods online through e-commerce platforms and do not want their names and home addresses published with their seller information. Some of our clients (or their families) were previously threatened, harassed, or stalked since their business ownership information was publicly accessible.

Yet other of our clients are abuse victims and want to own a company without disclosing their locations to their former abusers. A portion of our clients are of a higher profile, including celebrities, politicians, Fortune 500 executives and professional athletes who simply do not want to not have every business investment they make publicized.

I can tell you that all our clients place a lot of value in being able to avoid the massive amounts of robocalls and junk mail that commence once a company is publicly formed. Also, let me not forget “Asset Protection 101.”  Many of our clients are sent to us by their CPA’s, Estate Attorneys or Financial Planners since the main reason that LLC’s exist is to legally separate personal and business assets.

So, to be crystal clear, would you say it’s a misconception that anonymous business ownership is reserved for those wanting to do something illegal?

LD: (Laughs) Yes, that’s a complete falsehood. The urban legend or myth is that Anonymous LLCs are a way for people to evade taxes, for so-called Slum Lords to avoid accountability, or for “Dead Beat Dads” to flee their child support obligations. The list of presumptions goes on and I’m certainly aware of these criticisms. I suppose any procedure or law can be twisted or perverted to try to facilitate an unsavory outcome.  At the end of the day, criminals will find a way to commit a crime.  Remember Enron?  That was a very public company.  And I should underscore that Anonymous LLCs are not actually anonymous to financial institutions and the IRS.

Moreover, any licensed and upstanding attorney like myself would not facilitate unethical or criminal activity, which could result in disbarment and possibly jail time. These are two scenarios any legitimate and honorable attorney would want to avoid at all costs.  I cannot speak for those who are unethical, or even non-lawyers out there who are claiming to sell the same service.

Their objective need not be mal-intent when it comes to an Anonymous LLCs, but rather a feasible tool for legitimate businesses who seek privacy for justifiable reasons through legally-available means. I, myself, have been a business attorney for over 25 years and can tell you that lawyers are not who criminals call up ahead of time to consult with on the best way to break the law.

You mentioned that the facilitating law firm does play a role in the business owner’s enterprise. Can you expand on that?

LD: With respect to how we approach Anonymous LLCs, the structure is set up to place our law firm as the Registered Agent. This means communications to the companies we have formed flow through the law firm and we, in turn, forward those communications to our clients. It is the modern-day version of a business owner handing out their attorney’s card to anyone who has a question about the business.  If the concern is legitimate, it will be dealt with timely and professionally.  If the interest is simply to pry, solicit or harass, there is nothing there to see, so to speak. Those who have no legitimate need to inquire or poke around in the first place tend to move along, leaving our client and their business undisturbed.

So, why now?  If the concept of Registered Agents and “shell companies” have been around for decades, what is all of the recent attention about?    

LD: The foremost driver of the Anonymous LLC has really just been current circumstances. Modern technology makes it too easy for business and personal information to be searched and obtained. The toxic political, societal and other cultural environments also spur folks to seek out their adversaries and “make it personal”—all exacerbated by social media.  I do not feel like anyone welcomes the idea of having a public listing of their assets, investments, personal information, phone numbers, photos, addresses, family members and more on display for the entire world to see. Think about it; All this information, if not insulated in some way, is only a few mouse clicks away on, perhaps, all of us.

I unequivocally agree that businesses should be registered with the state and everyone should pay their taxes, but I disagree with the notion that the average citizen forgoes their right to privacy when they decide to form a business entity or invest their assets. I view the Anonymous LLC as a critical instrument helping owners conduct business without placing themselves or their families at risk of harm or harassment.

One would be hard-pressed to argue that the rapid sharing of ideas and information has diminished privacy on some level, if not profoundly. On the upside, the Anonymous LLC exists as one of the few legal, viable and readily-accessible tools available to protect it.

 

 


Forbes Business Council Member Merilee Kern, MBA is an internationally-regarded brand analyst, strategist and futurist who reports on noteworthy industry change makers, movers, shakers and innovators across all B2B and B2C categories. This includes field experts and thought leaders, brands, products, services, destinations and events. Merilee is Founder, Executive Editor and Producer of “The Luxe List” as well as Host of the nationally-syndicated “Savvy Living TV show. As a prolific business and consumer trends, lifestyle and leisure industry voice of authority and tastemaker, she keeps her finger on the pulse of the marketplace in search of new and innovative must-haves and exemplary experiences at all price points, from the affordable to the extreme—also delving into the minds behind the brands. Her work reaches multi-millions worldwide via broadcast TV (her own shows and copious others on which she appears) as well as a myriad of print and online publications.

Connect with her at www.TheLuxeList.com and www.SavvyLiving.tv / Instagram www.Instagram.com/LuxeListReports  / Twitter www.Twitter.com/LuxeListReports / Facebook www.Facebook.com/LuxeListReports / LinkedIN www.LinkedIn.com/in/MerileeKern.

Business Turnaround Expert Cites Keys to a COVID-19 Comeback


The September 11th attacks. The Great Recession. The COVID-19 pandemic.

All three of these seismic and tragic events have resulted in heartbreak to humanity, including loss of life and our emotional well-being—both individually and collectively. Of course, accompanying these global crises were monetary meltdowns reminiscent of the Great Depression that commenced in 1929 and lingered until the late 1930s.

After a “relatively” calm 70 years, the United States economy has suffered three devastating developments inside the last two decades, alone. There have been wars fought throughout the world and inflation escalations along the way, to be sure, but the start to the 21st century has suffered escalating and unusually concentrated economic calamities—some that have profoundly altered the very fabric of our lives, both personally and professionally.

Indeed, on the business front, such periods have been among the most—perhaps the unequivocal most—trying of times. Amid current circumstances as COVID-19 rages on around the globe, I recently connected with internationally renowned business restructuring executive James “Jim” Martin, founder of ACM Capital Partners with offices in Charlotte, Denver, and Miami.

Having spent the last three decades leading international middle-market companies through periods of distress and transition to actualize stability and growth, Martin is uniquely well-positioned to share insights on how business can rally to best assure a “COVID-19 comeback.”

No stranger to corporate chaos, during Martin’s own three decades as a globally-regarded turnaround expert, he has reportedly created and restored nearly $1.5 billion in value to lower middle-market companies; raised an additional $1 billion in capital; and managed mergers and acquisitions in excess of $500 million—all collectively representing his company restructuring portfolio valuation in excess of $3 billion.

Today, as the coronavirus continues to wreak havoc on business operations far and wide, take heed that there are various key strategic and creative tactics that can help businesses not only weather the storm, but even emerge stronger and more financially secure on the other side. Here’s what Martin had to say.

First, before addressing the current COVID-19 situation, what can you tell us about how you’ve helped companies navigate previous rough waters?

Relative to the September 11th attacks back in 2001, I’ll share a representative example of a strategic pivot that didn’t just help a company survive, but actually drove profit. After that horrendous event, I stepped in to assist a large aviation maintenance repair-and-overhaul facility whose revenue had been cut fully in half immediately following the attacks—the result of many carriers permanently parking older aircraft (including the 727 fleet).

The sizable challenge presented was to maintain a 1,000-person labor force while allowing the industry the necessary time to recover. To do so, we created a captive subcontracting company to which we transferred one-third of our labor force. During our troughs, we contracted this labor to our competitors and, during peak periods, we utilized this labor for ourselves. Thus, not only were we able to retain our skilled, well-oriented labor force during the recovery, but that very staff actually provided additional, supplemental profit. The end result was that we sold the business for $138 million, which provided our new investors with a 33% internal rate of return.

Less than a decade after 9/11, amid The Great Recession in 2008, I entered another industry that proved to be among the most brutalized by a global economic downturn: automotive supply. My client was a key supplier to the “Big 3” U.S. auto manufacturers.

At the start of 2008, the industry forecast was the production of 18 million vehicles in North America. Come summer, however, it was clear the automakers would not come near reaching that forecast due to the financial crisis. This did not come as a complete surprise to us, though, because—amid our firm’s protocols—we had had already fully immersed ourselves in our client’s industry and employed forecasting tools alerting us of trends … this one in the wrong direction. So, we were privy to the situation well before management and others within the industry.

By late June 2008, we instituted cost-cutting maneuvers and furloughs that enabled the company to withstand the industry’s brutal second half of ’08 that would result in two of the “Big 3” automakers filing for Chapter 11. Despite the industry producing less than half—as few as 8 million—of its original vehicle-production forecast, our client not only survived, but ultimately grew and prospered.

Turning attentions to COVID-19, what do you feel is integral for businesses to survive and recover?

For businesses to recover from the coronavirus shutdown, it’s going to take a two-pronged approach: both financial and human capital. Starting with the financial, it will be a “loan-ly” world for those not well-versed in the intricacies of SBA, PPP and other “economic disaster” lending. Consider how expeditiously those programs were rolled out. Then consider how even more quickly they were scooped up. Did anyone really read those loan documents in full, or even halfway through, initially—or even to this day?

My guess is at least half of the companies receiving COVID-19 related loans took a very “CliffsNotes” approach to these agreements. The result is there’s a solid chance funds were used incorrectly, which is going to make a lot of the loans, shall we say, less “forgivable.” For example, if your company’s payroll roster is shorter today than it was pre-virus, the portion of the loans forgiven is likely to be less.

And while your mind may rush to claiming ignorance and throwing yourself upon the mercy of the government to which you already pay taxes, realize that third-party capital is likely to participate in this market through securitization. This means that thousands of SBA loans could be bought, then packaged to be sold to the secondary market, at a discounted rate, no less. If this happens, understand that the purchasers will have the full intention of holding their borrowers (i.e. small business owners) to paying back 100 cents on the dollar.

So, those companies who received loans and are required, but unable, to pay them back in full may be exposed to either foreclosure or, worse, a “loan to own” scenario. In other words, much like the agreement that comes with your big-tech user agreements, like those prompting users to “click agree,” the fine print matters.

What this means to recovery is that, once again, cash is king: gather it; preserve it; cease lines of credit; liquidate what you can; negotiate costs down with suppliers. And if your company had a healthy bottom line pre COVID-19, then a professional familiar with these trenches can help you look to refinance or bring in equity.

With all of that said, the key to a COVID-19 recovery is going to be adhering to the rules of a lender’s road, as well as the ability to navigate the red tape when you veer off that road. If you have read all the fine print and properly managed your loan, congratulations! You’ve acquired some really cheap capital. For those who didn’t do their research, however, this road to recovery likely will need some paving.

What about the human capital you mentioned?

Yes, and then we arrive at the human capital. Lots of companies today are excessively top-heavy. Remember the part about removing emotions from this process? Companies that quickly recognize cuts need to be made will be better positioned to recover than those who dawdle. Again, compiling and preserving cash is going to best position a business for recovery.

This is an instance where it’s especially beneficial to know when to pull triggers (best if earlier than others) and to make decisions that are not based on emotions—a tall order for many CEOs, which is why many turn to turnaround experts. However it’s undertaken, what’s certain is that reducing human capital is painful, but it is also often necessary and almost always beneficial.

The upside is that, when the virus no longer exits, businesses can already be well-positioned for a fairly quick recovery. Maybe not v-shaped sans a vaccine, but quick relatively speaking due to the downturn having been so specific to one singular causing factor.

Tell us a bit about your role as—and general value of—a turnaround expert when turmoil strikes a business.

During times of difficulty, owners and executives can greatly benefit from specialized knowledge that’ll help them best navigate those unchartered waters that are often entangled in a lot of red tape. So, turnaround experts bring to the table a litany of tried-and-true “been there, weathered that” experience and expertise.

There’s simply no substitute for engaging with a partner whose entire mandate is ensuring your company’s survival and success during some of the most grim and challenging times it might experience—those professionals who are willing to spend sleepless nights figuring out how to ensure the company meets payroll; who’ll work around the clock to keep the company’s doors open; and who can tackle challenges without being hindered by emotions that understandably weigh on a business owner or manager. It takes this kind of specialized expertise, experience and grit to lead companies through periods of distress and transition, to stability and growth.


Forbes Business Council Member Merilee Kern, MBA is an internationally-regarded brand analyst, strategist and futurist who reports on noteworthy industry change makers, movers, shakers and innovators across all B2B and B2C categories. Merilee is Founder, Executive Editor and Producer of “The Luxe List” as well as Host of the nationally-syndicated “Savvy Living TV show. Connect with her on Instagram / Twitter / Facebook / LinkedIN 

Vulnerability: A Vice Turned Virtue Amid ‘The New Normal’


When it comes to leaders demonstrating vulnerability, executives are understandably concerned about optics. In fact, just Google the phrase “definition of vulnerability” and the very first result presented is: “Susceptible to physical or emotional attack or harm.” With this decidedly ominous and predominant denotation, it’s no wonder that it has taken a seismic shift—namely a threat against humanity, itself, in the form of a global pandemic—to prompt the C-suite to collectively get out of their comfort zone and reveal more of their true selves.

Fortune does favor the bold, as it’s said, and those leaders who’ve taken that leap of faith to reveal a more humble and human part of themselves have hit perception pay dirt. Famed neurologist Sigmund Freud predicted as much, having famously mused, “Out of your vulnerabilities will come your strength”—a notion with a few interpretations and applications for business leaders. One is the intimation that the very act of exposing one’s true self inherently builds strength of character, proffering valuable self-improvement. Another elucidation, which can certainly exist in tandem with the first, is that operating in a more revealing manner will have an emotional impact on others, who will thus regard you more favorably, fortifying your support base. The idea here is that, by demonstrating vulnerability in your actions and choices, you as a person will be deemed courageous, approachable, relatable, honest, optimistic, transparent, grounded, or a litany of other highly coveted personal image pursuits.

Leaders who unabashedly show their vulnerable side are also often believed to be honorable. In this day and age, where heroes become zeros with the click of a mouse, there are few greater virtues than being considered to be someone who is fair; as someone who does the right thing—and not discretionarily, but always. Honorable leadership presents many opportunities to function in a more positively vulnerable way. For example, by asking more questions (and valuing the inputs) rather than dictating, as well as forgiving mistakes rather than punishing and then parlaying these situations into learning and growth opportunities for all involved, leaders gain invaluable respect and trust.

Of course, a leader being willing to wholly own and acknowledge their mistakes is upheld by many as being noble and can proffer major dividends with the people, but doing so can feel “against the grain” for leaders that are used to presenting a more polished and perfectionist front. Embracing this discomfort is advisable, however, since doing so can spur opportunity.

“People and organizations don’t grow in a zone of comfort; we grow, progress, and evolve in a zone of discomfort,” notes Bill Treasurer, founder of Giant Leap Consulting. “So, a leader has [to be a ] role model courage by doing hard, scary and challenging things and then help the rest of us do those things, too.”

Further, a leader conceding to fear or anxiety in the face of adversity can also be endearing to constituents.

“The more transparent a leader can be, the safer, more secure and more trusting those being led will feel,” notes Mike Cohen, founder of talent sourcing and recruiting company Wayne Technologies. “A leader who can share with their employees where they are, for better or worse, will be able to connect with their employees, gain that crucial buy-in to the mission and establish a sense of trust that will oftentimes increase retention even in the face of adversity.”

When a leader makes mistakes, it also presents an opportunity to not only score popularity points by admitting them, but also showcases an aptitude for being agile and knowing how to adeptly pivot as obstacles present. In fact, failure at large can make a leader that much more relatable, serving as a salient silver lining.

“I think it is courageous to fail,” says Camille Burns, CEO of Women Presidents’ Organization. “A leader’s ability to change after mistakes or failures inspires trust and motivates a team.  It is particularly important to be able to reset after a disappointing setback. You need to own what is not perfect. You also need to own that what you learned is a result of failure.”

This kind of admission and ownership also speaks to authenticity—another key perception point gained by leaders aptly displaying vulnerability, who are often regarded as being “real.” This involves operating (i.e., speaking, presenting information and making decisions) in a way that may not necessarily “reflect well” on themselves or their past decisions when taken at face value, but that upholds the spirit of honesty and integrity—even at the risk of undermining their own self-interests. Being willing to take that proverbial bullet for your people can perhaps inspire loyalty like none other. In fact, Kean Graham, CEO of AdTech company MonetizeMore, concurs that vulnerable leadership requires honesty, even at your own expense. He proposes that it’s a form of authenticity that “breeds followers who would die for their leader.”

Such principled behavior that’s modeled by a leader can (and should) even be contagious, suggests life coach Pamela Savino. “If people witness a leader’s willingness to step into vulnerable territory, harboring a spirit of authenticity and growth, they will be more willing to do so themselves…a leader’s actions set the tone and pave the way for others’ behaviors.”

In this vein, business executive Andrew Wiedner of Core Spaces also advocates the infectious nature of leaders who embrace their vulnerabilities, citing that, “When you’re unafraid to expose your own flaws and weaknesses, it inspires others to do the same, and allows trust to be built within your teams and organization.”

In fact, some assert that the kind of authenticity these vulnerable behaviors breed trumps bravery. “I think it’s important for leaders to appear courageous, but being credible and authentic are at least equally important … but arguably more so,” asserts Darren Roos, CEO of enterprise software developer IFS. “I think it’s important not to be afraid to show vulnerability at times like these because people want honesty and transparency more than they want bluster and bravado. It’s inevitable many will realize you don’t have all the answers and acknowledging this and retaining their trust will be more important than appearing infallible. A leader who is prepared to show their vulnerability and still show up to get the job done is more likely to be perceived as courageous as a leader who presents as a fearless idiot.”

Dr. Michael Provitera, Executive Leadership Trainer and author of the book “Level Up Leadership,” underscores the importance of authenticity, especially in the context of exuding a strong resolve. “Leadership courage may fail and it is important to be an authentic leader, understanding that failure is an option,” he says. “It happens and leaders must deal with it frankly and in an open manner … the key is to be an authentic leader that knows his or her courage limitations.”

Dr. Provitera further clarifies that when a leader knows their authentic self, not only do they project courage and honesty but, in doing so, also become more humane. “The key is to practice the habit of not having to be right all the time,” he says. In my own experience, this is sadly a difficult feat for all too many business leaders.”

When it’s genuine, showing vulnerability can foster a magnificent mélange of respect, admiration, empathy and loyalty that cultivates a strength of leadership that simply cannot be achieved or emulated any other way. It’s mass bonding in a highly pure form, which is what makes the effect so powerful and indelibly worthy of pursuit.

 

This article originally appeared in Fast Company.

 


Forbes Business Council Official Member Merilee Kern, MBA is an internationally-regarded brand analyst, strategist and futurist who reports on noteworthy industry change makers, movers, shakers and innovators across all B2B and B2C categories. This includes field experts and thought leaders, brands, products, services, destinations and events. Merilee is Founder, Executive Editor and Producer of “The Luxe List” as well as Host of the nationally-syndicated “Savvy Living” TV show.

Connect with her at www.TheLuxeList.com and www.SavvyLiving.tv

Instagram www.Instagram.com/LuxeListReports

Twitter www.Twitter.com/LuxeListReports

Facebook www.Facebook.com/LuxeListReports

LinkedIN www.LinkedIn.com/in/MerileeKern.

 

 

 

3 Things to Never Ask a Military Veteran in the Workplace

3 Things to Never Ask a Military Veteran in the Workplace


Veterans Law Attorney cites critical questions to avoid when interviewing a military veteran for hire—and engaging with those already on-staff—to avoid legal landmines and foster military-friendly employer status

According to the U.S. Department of Labor, in August 2019 the 3.4% veteran unemployment rate represented the 12th consecutive month this metric was lower than the non-veteran unemployment rate (at 3.6%)—an indication that the hiring of veterans is going strong. Considering NCSL.org estimates that there are 18.8 million veterans living in America today, representing 7.6% of the country’s population, this is a robust, trained and skilled employee pool that can make a significant impact on U.S. industry and, in turn, the global economy at large.

However, while the copious benefits of hiring military vets have been well-reported and it appears U.S. employers are taking heed, there are a number of critical considerations business owners and managers must keep top-of-mind—and impart to their staffers—relative to what’s considered inappropriate dialogue with a person who has served in the military. There are also legal landmines to avoid when interviewing a veteran for any kind of employment opportunity, whether full or part-time, contract, freelance, or any other.

What not to ask veterans in the workplace

According to retired Army Lt. Col. John Berry of Berry Law Firm, you can improve your veteran hiring and retention by making small changes to your interview process. Berry, whose law firm became the first to ever receive the Department of Labor’s HIREVets Platinum Medallion, has filled his staff with veterans by following a few simple rules. Among them is a list of questions to NEVER ask, including:

  • Do you have PTSD? – First, in an interview situation, it’s illegal to ask this mental health question before a job offer has been made under the Americans With Disabilities Act, and even after unless certain conditions are met. So, avoid this line of questioning (even after a hiring decision has been made) or risk exposing the company to legal repercussions. Second, it’s just disrespectful. The veteran will likely think they’re being stigmatized and labeled as “damaged goods” in some way or regarded as a stereotypical “unstable veteran,” which will make it difficult to establish trust, a healthy rapport and a sustainable professional relationship ongoing.
  • Have you ever killed anyone? – Most veterans who served in combat don’t want to discuss the details of their military service with a civilian, whether it be a boss or workplace counterpart. This question can be offensive, disconcerting, or generally uncomfortable to the veteran who did, in fact, have to take a life in the defense of his or her country—and can be equally objectionable for veterans who made many sacrifices but did not have to take the life of another. The notion of taking another human being’s life in the line of duty is a highly sensitive and emotion-evoking topic that demands the utmost courtesy of privacy.
  • Have you ever been shot? – While the veteran may not have a current disability from an injury, you don’t want to take the chance of touching on what could be deep-seated emotional wounds and traumatic memories of physical distress that may have been difficult to come to terms with. Furthermore, the veteran who was not in combat is likely proud of his or her accomplishments in the military, and, whether or not they’ve engaged in gunfire and/or been hit, may perceive the comment as belittling.

In a DiversityInc.com workplace article, Army veteran Ryan Kules stated, “Far too often, people assume a level of familiarity with former military that not only breaches proper office conduct but also invades one’s ‘personal space’.” With that in mind, according to a Military.com article, here are a few other things one should avoid asking military veterans in a job interview or any other form of conversation:

  • Is it hard to get back to real life after being in the military?
  • How could you leave your family for so long?
  • What’s the worst thing that happened to you?
  • Were you raped?

What to keep in mind 

There are also a few key concerns owners and managers should bear in mind when managing veterans who are already on the payroll as formal hires. According to Berry, here are top-line things to avoid:

  • Don’t make combat references or analogies. It’s bad form to tell a veteran that dealing with a competitor or other professional foe is like “hand-to-hand combat” or that you’re taking “friendly fire.” Relating these kinds of serious phrases in the mind and heart of a veteran to civilian experiences can be distasteful at best and even deemed utterly reprehensible.
  • Don’t make fun of any military branch if you didn’t serve. It’s generally accepted for veterans to lightheartedly make fun of the other branches of service with and among fellow veterans. You might hear a vet refer to Marines as “crayon eaters,” joke about the Air Force “not really being military,” and other such tongue-in-cheek remarks. However, veterans greatly frown upon a person who has never served making fun of their branch of service or any other.
  • Don’t bad-mouth military conflicts. You may think you are showing empathy by talking about “unnecessary” wars and deployments and that our veterans should not have had to make sacrifices. Political views aside, you may be speaking to a veteran who is proud to have served in that conflict and, irrespective of all, respects the governmental decisions made to go that route. Don’t risk degrading the veteran’s actual service—and choice to throw themselves into the fray—because you disagree with the nature of the conflict.

Take a look at these conversation starters

Also as reported on Military.com, as part of American coffee company Starbucks’ growing commitment to empowering military veterans, it advises civilians to: “Get to know somebody and take it slowly, just like you would with anyone else. Ask questions about who they are, where they’re from, and what they like to do.” Conversation starters included on Starbucks’ list include:

  • How long did you serve?
  • What did you do (in the Army, Navy, Marines, Coast Guard, Air Force, Guard, or Reserves)?
  • Why did you choose that branch?
  • Do you come from a military family?
  • Did you visit any other countries?
  • Where was your favorite place you lived?

“Veterans are some of the hardest working, dedicated and loyal employees you could ever hope to hire … I know, because I have hired dozens of them on my team,” Berry notes. “In fact, they are the most important asset in my company. If you get the chance to hire a veteran, don’t mess up what can be a hugely fruitful and rewarding engagement by saying something distasteful—or downright stupid. As a hiring manager or a colleague, you can establish camaraderie with veteran coworkers by being [a] mindful and respectful person, and the vet will undoubtedly ‘cover your six’ no matter what challenges come your way.”

~~~

As the Executive Editor and Producer of “The Luxe List,” Merilee Kern, MBA is an internationally-regarded brand analyst, strategist, and futurist. As a prolific branding and marketplace trends pundit, Merilee spotlights noteworthy industry innovators, change-makers, movers and shakers. This includes field experts and thought leaders, brands, products, services, destinations, and events across all categories. Connect with her at www.TheLuxeList.com / Instagram www.Instagram.com/LuxeListReviews / Twitter www.Twitter.com/LuxeListEditor / Facebook www.Facebook.com/TheLuxeList / LinkedIN www.LinkedIn.com/in/MerileeKern

 

6 Negotiating Tactics for Fast Growth-Minded Businesses


In business, it would be difficult if not impossible to achieve a notable measure of success without having inked a significant number of agreements with other parties—most appreciably with conflicts inherent in the process having been pleasingly overcome for all involved. Whether negotiating a sale with an existing customer or prospective new account, contracts with vendors, deals with company and industry stakeholders, a M&A situation, the salary of a new hire or any other employee negotiating is a fundamental driver of a company’s prosperity.

The better company personnel are at negotiating, the more successful it will be. It’s that simple. Of course, negotiation is a learned skill that one must first master and then continue to hone—one involving psychological intuition, emotional control, cognitive agility, and even creativity combined with practical and tactical skill.

So important is this function and the dynamic the outcome establishes, the nonprofit public policy research organization The Brookings Institution offers a “Negotiation: Strategies for Results” course helping people learn, among other things, how to “enhance the quality and logic of negotiation agreements; and, as a result, increase the likelihood of true consensus.”

The institute’s approach of leaning on logic as a key driver in facilitating desired outcomes—and experiencing that “winning” vis a vis an outcome of genuine unanimity—intrigued me. So often, fast track companies, in particular, have a “win at all costs” mentality, and one might pontificate that a fast track might be even faster should the mindset shift to curating equitable “win-wins,” instead. However, no matter the balance of the proverbial scale relative to who realized the better end of the deal, negotiation prowess is nothing short of mission-critical when it comes to realizing successful agreements—for fast-growth companies in particular and certainly for other business who aspire to uptick gains on a fast track.

With this understanding, I reached out to senior-level international negotiation consultant Ruth Shlossman for some fresh tips on how fast trackers, in particular, can facilitate strategic agreements more effortlessly and efficiently. And deliver Shlossman did, which was no surprise given her lofty pedigree in the negotiation space, perhaps best exemplified by her newly-released title “Negotiate with Ease”—a book billed as one “guaranteed” to help readers negotiate successfully.

Through that exchange, Shlossman kindly offered up these six key negotiation truths and strategies that, she asserts, can significantly help propel fast growth-minded businesses.

1. Facts over emotions: Negotiate based on actualities

While it seems elementary, this idea is worth a foundational mention as a shocking number of professionals approach the negotiation table wildly underprepared. Before entering into any negotiation, you need to know your facts and be ready, willing and able to present them well. For example, if you are negotiating about a trade, you should know your costs including engineer services, raw material fluctuations, delivery options, consignment costs and currency concerns. Identify the core issues and how they will affect the various outcome of the bargain. Before reaching an agreement, make sure you understand what it constitutes and the value it brings to you. Failure to understand what you are agreeing to, from every viewpoint, can result in a costly concession that you may never have an opportunity to change.

Take time to understand the other person or company as much as possible. Also understand the issue that you will be negotiating, and what each of the parties expects. For instance, if you are conferring to buy a new building, several issues are worth considering. The length of time the property has been on sale, the number of buildings on sale in the area and the possibility of zoning changes. As you think of such issues, you will identify which can serve as leverage to gain the most out of the agreement.

2. Make a trade with every concession

From the start, you should consider and include every possibility of the negotiated agreement. Think about each various facet of the deal up front and consider the risks of making costly concessions related to any or all. One method that is used in the Chinese culture is where negotiations are conducted with a long-term mind-set. You need to consider factors like the ten-year plan of the other company and what would happen if technology changes or demand doubles. Think of what would happen in case of raw material shortages or if the company gets acquired by another. Considering such “what if” scenarios can save you in terms of money, time and the stress of negotiating.

It’s also prudent to look for any clues about the other person’s underlying interest, which will better enable you to negotiate on what matters to that person. For instance, timing may be the most important factor for the other party when you are considering a merger and acquisition. Perhaps upfront costs may be their deciding factor when entering into an investment. For you to be a solid negotiator, you need to take the approach of a detective and seek to identify the interests of the other party to parlay.

3. Avoid being transactional—see the bigger picture

After identifying the core issues in a negotiation, develop the best possible outcome—optimally equitably for all involved. Also known as the Best Agreement to Make (BAM), this should be your opening offer. At the same time, think about your target, possible final offer and what you may use as a “Plan B.” Consider the various possible negotiation’s outcomes, including potential future problems related to each. A successful result is one that’s pegged on the identification and even anticipation of potential problems, allowing you to take a stance that benefits you the most.

4. Align with stakeholder interests

In any negotiation, it’s imperative to identify your company’s true interest and negotiate to align that strategic interest with deal terms. When negotiating with new clients or suppliers, the stakes of a fast track company are usually higher. How a negotiated agreement begins determines the way forward, even for the decades to come. Since it is often more difficult to change an agreement than to create one, it is also important to start on a high note. The moment you erroneously say “yes” in a negotiation, keep in mind it can be both costly and painful to turn that “yes” to a “no” or back down later on. So, proffer affirmations judiciously.

The most important thing for your company could be a longer contract, joint PR, training, a new way of tracking orders or teaming up to improve engineering services. Whatever the interests are, ensure you are speaking on behalf of your company’s stakeholders. This could include members of the marketing team, engineering services, accounts payables, operation or the core leadership team. Think of the hidden costs in the terms being negotiated to avoid entering into an agreement that will end up being costly in the long run.

5. Don’t open fair, open assertively

The importance of having perfect information cannot be overemphasized. Your opening offer can only be deemed credible if it’s based on adequate information and facts. Many experts believe that negotiators who open assertively, though NOT aggressively, end up with the best deal. Also, when negotiating with a party you’ve done so with previously, approach each deal individually and with a beginner’s mind—no matter how similar they may be. Don’t start where your previous negotiations ended. Several things may have changed; policies, goals or the nature of the product all may be impacted.

When you are opening your negotiations, you should start with the BAM, which is to say the most assertive offer. While some people open at their target or goal, this is usually a huge mistake. Unlike BAM, the target lacks the flexibility needed in negotiations. By starting with the BAM, you will be opening assertively and with the ability to “give” by making strategic concessions. A good way of developing your BAM is considering the core issues and possible changes, including the various favorable options, potential changes in pricing when a new supplier emerges or effects of possible shifts in technology.

6. Embrace conflict and discomfort

As you start your negotiations for a fast-growth company (or with that mindset), think about your BAM—that all-important opening position or offer. Ensure that the core issues you bring forth are adaptable based on concessions offered and taken. The most important thing is to be prepared for changes and be willing and able to act accordingly. For example, your counterpart may make an unreasonable counteroffer. The appropriate approach is to avoid responding with a counteroffer as this will actually give theirs credibility. Instead, ask them to explain why they are asking something that seems unreasonable to you. Also, however uncomfortable it may be for everyone, take your time to respond appropriately—and calmly—to conflict in pursuit of better outcomes.

Time is an enemy of fast-growth company negotiations. You will most likely be pressured to get the deal done in the shortest time possible. The trick is taking your time and avoid succumbing to such pressures while still being sensitive to timing issues. Explain to your stakeholders the importance of a well-negotiated agreement and the favorable bottom line impacts that can be realized by taking the appropriate amount of time to deliberate and navigate the deal. Do your utmost to remain in control of the negotiation timeline and agenda. Most importantly, be proactive in the negotiations rather than reactive.

Fast trackers would do well to read, and perhaps re-read, these tips from Shlossman slowly—but implement them quickly—to negotiate more confidently, skillfully and shrewdly and, in turn, realize (and sustain) rapid advancement of your own.

 


As the Executive Editor and Producer of “The Luxe List,” Merilee Kern, MBA is an internationally-regarded brand analyst, strategist and futurist. As a prolific branding and marketplace trends pundit, Merilee spotlights noteworthy industry innovators, change makers, movers and shakers. This includes field experts and thought leaders, brands, products, services, destinations and events across all categories. Connect with her at www.TheLuxeList.com / Instagram www.Instagram.com/LuxeListReports / Twitter www.Twitter.com/LuxeListReports  / Facebook www.Facebook.com/LuxeListReports / LinkedIN www.LinkedIn.com/in/MerileeKern.

Executives Impart “What it Takes” to Lead in Today’s Business Landscape


It’s fairly indisputable that a prospering company or organization wouldn’t be enjoying any notable measure of success without highly effective leadership. Potent leadership is, in fact, often a primary driver of business innovation, development, and growth overall.

Commanding a team, department, or company at-large isn’t (or shouldn’t be) about the prestige, accolades, lofty titles, or that sweet corner suite. Rather, genuine leaders are able to establish and sustain a mindset that profoundly resonates with the masses—one that galvanizes committees, groups, companies, and organizations in a common mission. Of course, there’s isn’t a one-size-fits-all leadership style that every CEO “must” adopt. In fact, much is learned by trial-and-error throughout a leader’s oft-jagged trajectory to the top.

Successful leaders certainly can—and should—play to their innate strengths and abilities. However, those that go over-and-above to recognize and parlay those of key stakeholders, recognizing (and being willing to admit) their own abilities aren’t enough, often exceed achievement expectations. To do this effectively, a leader must maintain an uber-awareness of the human resource assets at hand.

Toward this end, it’s imperative for leaders to identify their superstar players across all departments and stay in-tune with the proverbial “pulse” of their workforce. But this is easier said than done amid a widening gap among the c-suite and “everyone else” that’s sure to make doing so a bit more complex. “An important challenge facing U.S. leaders in 2020 is the growing generation gap in attitudes and capabilities between themselves and workers soon to be entering the labor market,” Rob Anthony, a professor of management at the Boston campus of Hult International Business School, recently told Forbes. The article also offered results of a study conducted by organizational advisory firm Korn Ferry, which put “the average age for CEOs at 58, chief HR officers at 55 and CFOs at 53. At the other end of the spectrum, the post-millennial Generation Z will start to turn 23 and soon command the largest share of the US labor force.”

Relative to mind-sets, this widening age gap will also surely breed emotional rifts that can further alienate an inflexible or stubborn c-suite. Another Forbes article underscored the importance of leaders ensuring every employee understands their organization’s purpose: “In the past, most employees focused on their paychecks and job titles. Times have changed. Purpose matters more than ever before. Individuals who have a clear sense of purpose are more likely to stick around and love their jobs.” The article also cited a study that found that “nine out of ten workers were willing to make less money to do more meaningful work.” So, a leader with his or her ear to the ground, with a keen understanding of what will motivate a team, can be a make-or-break differential.

With the modern business landscape changing so profoundly, I connected with a few business leaders who are known for being particularly progressive to get some perspective. Below, they share some philosophies on “what it takes” to lead in this competitive and transformative new decade.

Nimble, Organized, and Ready

Leadership requires influencing others to accomplish the company’s mission, and a key is to provide employees with adequate tools to be flexible, organized, and purpose-driven. This is according to Ken Thompson of AlignOrg, who believes that experienced leaders curate great and well-equipped teams through strategic planning, organizational design, and change management.

“Organizations today don’t have the luxury of stability since there’s an ever-increasing change in markets, customers, and technology,” Thompson noted. “Organizations who are ready for this change, who are organized enough to respond to these changes and who can operate as a tight cohesive unit will not only better survive seismic shifts in the market, but also actually thrive in the face of such profound competition and other evolution.”

Leaders are Activists

In our brave new world of rapid change and complexity, there is no single person who can really direct an intricate business. An individual can only encourage those involved to think differently, which is a key argument as to why leaders can be considered activists. This is particularly true for those who promote change and coordinate the efforts of others to help them achieve goals without actually “controlling” them.

Chris Stewart, CEO of brightbeam, is a deep-rooted leader, activist, and 20-year supporter of charitable and education-related causes. As a parent, Stewart leads brightbeam’s network of education activists under a single mission: to demand better education and a brighter future for every child.

When asked how he gained such a powerful voice fighting for the educational opportunities of all children, Stewart remarked, “It’s because 29 years ago, when I had my first child, I became a parent with a problem. I didn’t have a great education myself and I didn’t have many resources. But, I had a kid that I loved and I was determined to give him a better life than what I had.”

Today, Stewart fights to provide millions of families with the tools, knowledge, skills, and confidence to fight for their children’s ability to receive a quality education. As far as Stewart is concerned, the future of education in this country shouldn’t be grounded in empowering parents, but rather by putting them in power.

Stewart upholds that same premise when it comes to leading his organization, which he does through a distributive leadership model. “If leadership provides direction, it should come from many where the collective wisdom prevails, rather than just one dictatorial voice,” Stewart said. This mind-set led Stewart to establish a chief leadership team at brightbeam. “Operationally, of course, it was important to have a group of smart, influential individuals leading the work of the organization, but it was also important for external stakeholders to recognize the power of a strong bench,” Stewart noted. “I am attempting to change the world. That’s a big mission and I can only achieve it by building relationships with top-notch people.”

To lead today, in a world where there is an abundance of passionate, talented people who want to make a difference, Stewart knows he doesn’t have to be the smartest person in the room just because he holds the title of CEO.

A Leader’s Key to Success

Andrew Wyatt, head coach at Andrew Wyatt Leadership, LLC, acknowledges that the modern business landscape has clearly shifted but notes that, as the saying goes, “the more things change, the more they remain the same.” That is why he feels it’s vital for a leader to avoid focusing on trends or sentiment that are ever-changing but on principles, which largely remain constant. This, he asserts, is the foundation of winning leadership.

According to Wyatt, winning leadership requires a ruthless application of one key leadership principle in particular: that effective leaders guide from the inside-out. Meaning, before any leader can successfully lead others, one must lead themselves. Wyatt offers these three ways to accomplish this: 1.) establish your credibility; 2.) build your following; 3) lead with impact. The order of execution is apparently vital.

Here’s Wyatt’s advice:

Like building a skyscraper, leadership first requires excavation before elevation. This is how one establishes credibility. It starts with an inward look. The leader must know the truth before taking the next step to build a following. People follow truth, and most have a natural ability to discern it.

Building a following requires the leader to look outward to draw followers inward. This is the principle of servant leadership through which a leader must “engage” their followers in order to build a genuine and certainly impassioned following.

Finally, to lead with impact, the leader will need to be not only engaged but also current and relevant, and willing to adapt to the changing landscape without compromising the truth. Winning leadership understands and employs this cyclical process.

Customer Speed

Hari Abburi is a transformative thinker and leader who believes in centering leadership “at the speed of the customer.” This is a non-ego-driven approach that directly concentrates on what a customer is thinking and experiencing in the present. “When leaders stay focused on anticipating customer needs and keeping their teams’ customer-centric, a better product or service is produced,” he said.

In this chase to understand how customers transfer their experiences from an unrelated situation on to a company, Abburi narrows leadership down to a few critical elements, including curiosity, visual thinking, and the ability to articulate a clear purpose.

“I have worked and lived in several countries and with responsibilities for over 50 countries and have seen patterns emerge,” Abburi said. “Curiosity and imagination are two universal key elements shared by leaders across cultures, ethnicities, and industries. Curiosity is the best attribute a leader can have, as it drives the kind of imagination that solves problems and spurs innovation.”

Pursuing New Markets

Great leaders throughout history are known for not shying away from new processes, technologies and, most important, new markets. Instead, they have an inherent ability to “see” emerging trends that others miss. Not only that, they take action to collaborate with key creative partners to realize early-stage success in these newly emerging sectors.

Orna Azulay did just that. As founder and president of Abington Speech Pathology Services, Inc. and the RemoteSpeech.com teletherapy platform, she significantly expanded the reach of her company—now a global powerhouse—by approaching an existing therapy protocol in a new and more effective way.

An experienced business development professional, when Orna opened the business 20 years ago, she saw a business opportunity in a big HMO provider who was looking to have relationships with satellite clinics. Although speech teletherapy was still a new idea in the market compared to traditional therapy, Azulay knew the potential and convinced more clients to share her vision and come on board.

Filling in gaps is how great leaders realize great businesses. Thinking outside the box, trying new things (even amid naysayers), and trying to fulfill that empty niche in sustainable and scalable ways can catapult one’s company to incredible heights.

It’s a Marathon, Not a Sprint

Great leadership is an art that requires a combination of several skills and qualities to be successful. Castle Negotiations CEO Ruth Shlossman urges the importance of thinking long-term as a leader. “Developing a ten-year plan to withstand any expected or unexpected circumstances is how great leaders stay afloat,” Shlossman said. “Keeping the bigger picture in mind will help create a culture that believes, plans, and aptly executes.”

Now that we are entrenched in a fresh new decade, it’s a great time to recalibrate your leadership approach into one that’s more aware, sensitive, and adaptive to those inevitable threats, weaknesses, trials, and tribulations. Being an agile, opportunistic, customer-centric, and activist-oriented leader with planning prowess makes the difference between realizing success versus true greatness.

 




As the executive editor and producer of “The Luxe List,” Merilee Kern, MBA, is an internationally-regarded brand analyst, strategist, and futurist. As a prolific branding and marketplace trends pundit, Merilee spotlights noteworthy industry innovators, change makers, movers, and shakers. This includes field experts and thought leaders, brands, products, services, destinations, and events across all categories.

Connect with her at www.TheLuxeList.com / Instagram www.Instagram.com/LuxeListReports / Twitter www.Twitter.com/LuxeListReports / Facebook www.Facebook.com/LuxeListReports / LinkedIN www.LinkedIn.com/in/MerileeKern