Building an IT Team

Is it time to pull together an internal tech team at your midsized firm?

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lockcomputersecure1When it comes to technology, most small businesses outsource to firms that handle duties such as new software implementation, systems integration, and server maintenance. But once a company reaches midsize status, with 300 or more employees and at least $30 million in annual revenues, the notion of developing an internal information technology department begins to make sense.

An internal IT team can be useful for companies that are operating in low-tech industries but require in-house technology expertise to run their day-to-day operations. Without a computer guru standing nearby and ready to drop his or her regular workload to solve an annoying computer glitch, those companies are forced to outsource even the most minor IT projects to outside firms.

“When a company gets to a certain growth level and is looking to continue on that path, it really needs to assess whether it needs an IT department, and what it would look like,” says Andy Steinem, CEO at Reston, Virginia-based Dahl-Morrow International, an executive IT and communications search firm.

lockcomputersecure1Other good indicators include the cost of outsourcing IT projects. If, for example, your firm shelled out $250,000 last year for such services, consider the fact that a full-time IT professional could have handled that and more for a salary of $100,000 or less.

Also consider the time it takes to get the job done, Steinem says. Where an outside vendor would typically schedule the work for a future date, an in-house professional may be able to tackle it the same day. That may mean less downtime for the IT systems in question.

Companies that are considering the move from outsourcing to establishing an in-house IT team should start with one person who can serve as chief technology officer (CTO) or director of IT. Identify someone inside the company who is already helping to “put out fires” for other workers who need help using new software programs, troubleshooting printer issues, or connecting to the company’s intranet.

“Look at your current staff and find someone who has a sound technology base, and who can multi-task effectively,” suggests Mark Jackson, director of sales at Sindel, an IT consultancy in Tempe, Arizona. Other skill sets for building an IT team include the ability to learn quickly, solve problems (from the mundane to the very complex,) and deal well with others.

“It’s no longer about finding a tech guru to stick in the back room to play with the computers,” Jackson says. “These folks will have to deal with employees, managers and clients in an effective manner.” For companies who lack such individuals on staff, Jackson says the best approach is to find someone (via an online search, the local newspaper, or by networking with other firms in your area) who has the technology expertise, and then train him or her on the fine points of your business operations and customer service strategies.

Business complexity also plays a role in what

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  • Gwendolyn Green

    That lessoned helped me focus on redefining my business

  • Sandra Brown

    I appreciate the instruction to explain my vision in one minute or less.


  • I found that to be extremely helpful. I had been struggling with my vision for my business. 

  • Askmysecretary

    I agree. No one can tell the message of your vision better than YOU!

  • Suzifamouscakes

    Great info.

  • Erica D.

    I love sharing my vision and mission!

  • I like the idea of putting my company’s message into a storytelling format to help people see the vision, especially since it’s a record label.

  • LaKesha Womack

    I think the call to action is sooo important.  A lot of times we have the vision but don’t put the ideas into action.  Excellent tips.

  • Tara Aldrich

    Sharing your vision with everyone and keep them focused on it. Communicate it clearly and succinctly. Garner support from others to make your vision a reality. These were the big takeaways I got from this video.

  • Nita Shaw40

    I think that being able to communicate your message in 1 min. or less is tough,  but says alot. You want your customers to have something clear and easy to remember. This is great.

    • AR

      It is tough but I would rather take the time to figure it out than not try at all.

    • It’s tough but I find that if you keep it short, it will do good for your business.

  • EarfulENT

    I really found this video resourceful. I didn’t really understand the magnitude of share the business message with any and everyone. I originally figured my employees would know and basically present this in there duties.

  • Personally, its helpful to tell a story about what im doing as it serves as an outlet to communicate my level of excitement. Additionally, from a personal development angle, it helps with public speaking. Internalizing and believing in what you do certainly helps in delivering your message.


    I have to learn to share my vision more, even if I sound like a broken record 🙂

  • I need to get back into blogging & sharing my vision so that it does not fade away…

  • Misha

    This presentation because it reminds you to share your vision effectively. People need to feel your passion.

  • AR

    Thank you for this very informative video. This is a great reminder for me to remain focused on the vision. Now all I need to do is focus on summing it up in a minute or less. 

  • Phoebe

    You inspire me. Thanks

  • Debussey626

    This was so informative.

  • Thank you for this information.   Sometimes I forget to communicate with everyone what I am trying to achieve.   

    • Most people want to hear how and whyu you decided to start a business It seems to be good for business.

  • De’on

    Very helpful, thank you!

  • Sandra Butler

    Craft a vision then communicate it to everyone by sharing it…Tell a good story easier than repeating a vision statement…

  • BreeNR

    Awesome advice! I feel my friends communicate my business more than I do. No bueno, but it’s awesome that they fall into point 4 and 5. Def see areas where I need to step it up! 

  • I never really thought of putting my vision in a story.  I like that concept.  

  • Arienne Hudson

    I will work on creating my message into a story and I will tell my story every chance I get because if its on my mind then it will continue to be other people’s mind…free advertising and marketing!!!!

  • GlobalService

    I am just catching up on these courses, and regret now finding this before. This is amazing information!

  • Zurriane

    Good inforamation

  • k

  • Bobby

    Closed mouths don’t get fed!!!

  • Tettcommunitydevelopment

    Sometimes when I’m sharing my vision with people, I see eyes rolling.  At first I was bothered… but now I know they’re “dream killers” and they don’t want to see me excell. (I’m still in the start up stage)

    • tythestylist

      Well… Keep on pushing forward.  I have learned that the same people who don’t share your vision will be the same people trying to drain you for knowledge. It is okay they will be your biggest supports! you

    • Michael125

      I know the type the naysayers. One of the publishers articles had an interesting way of handling this. Only associate with positive people.

  • T J Baptiest

    Just starting my business. On the right path, always sharing my vision and my logo is almost finished. 

  • Mckela Simon

    When i share my vision with people the try to steal it and use it as there own…

  • Mckela Simon

    When i share my vision some people try use as there…

  • Creating a strong vision statement. Awesome – tips and steps in the development of the concept of the vision for new business start-ups. Great Presentation.

  • Calls to Action!

  • clarity is always key to knowing (where) to move to the next level. I’m going to practice communicating my vision statement so that I can keep it short when appropriate. thanks for the info.

  • Wizzdom

    Great information, I’m going to have to tailor my vision so that is is more concise and relatable. Sharing my vision and asking others will be very useful tool.

  • This SmallBizLady really knows her stuff.

  • Cameron T

    A strong vision and effective team means everything

  • Guest

    Great info

  • Mrs.J

    I think this is great infomation for me because it helps with accountability, I have been wanting to start my business for a long time but because I can get a little behind in time lines since I am still working full-time this helps keep me on task since you know people will be ask how is it coming along and you want to give a positive answer.

  • Michael Miller

    Vision Statements are an art. I have created several and some work others do not. I took a Dale Carnegie course a while back and it really helped with this but there is no substitute for some assistance by a business coach. Trial and error are the best methods.

  • Michael125

    I didnt think a vision statement would apply to a small business. I loved the five steps.

  • Campus Basics

    A vision goes far in life…but no vision goes no where!

  • It can be tough when you share your vision and no one seems to be listening. I have learned to create a story that leaves my audience engaged enough to ask me questions about my vision.

  • Most people do not want to hear about you starting a business. There’s usually a lot of negative feedback. I say keeping sharing continue with your plan.


    I’m in the start-up phase and I only share my vision with people who will support me. I don’t need any negative feedback. However, constructive criticism is always welcome.