If you’re having difficulty with student loan payments, your first step should be to contact your lender. However, if you’re still unable to resolve your issue with your lender or loan servicer, you may be thinking about reaching out to the student loan ombudsman.
The job of the ombudsman is to help resolve disputes related to federal and private loans. Â They review disputes and attempt to find a compromise between the lender and borrower. Click on this infographic by Bankrate.com to get tips for what you can do to resolve your loan issues before reaching out to an ombudsman.